Privacy Policy

1. Information We Collect

• Personal details: Name, age, contact information
• Counselling-related concerns
• Session notes and progress summaries
• Any emergency contact details, if provided voluntarily

2. How We Use Your Information

• To provide personalised counselling and wellness services
• For internal record-keeping and improving our services
• To contact you with appointment reminders or follow-up sessions

3. Confidentiality Commitment

• All sessions are 100% confidential.
• Information shared will not be disclosed to any third party without your written consent.
• Exceptions include:
  • Risk of harm to self or others
  • Legal obligation (e.g., court order)
  • Cases involving child abuse or domestic violence (where mandatory reporting is required)

4. Data Security

• Your data is stored securely in encrypted digital records or locked files.
• Access is limited only to the counsellor or designated team members under confidentiality agreements.

5. Client Rights

• You may request to review, amend, or delete your records at any time.
• You have the right to discontinue counselling at any point.

6. Third-Party Platforms

If using online platforms (Zoom, WhatsApp, etc.), we ensure these are secure and encrypted to the best extent possible, but cannot guarantee third-party data protection.

7. Cookies & Website Data (for Online Presence)

• Basic website analytics may be used to improve user experience.
• No personal data is collected without your consent.

8. Contact for Queries

If you have any questions regarding this Privacy Policy, contact:
Amita Chaudhary
Founder, Quest Soul
Email: Questsoul.com@gmail.com
Phone:9818343084